Våre arrangementer i 2016

Delivery


We currently only ship the clutches on our website to Australia and New Zealand. We ship all domestic (Australian) orders via Australia Post eParcel which offers a 1-4 business days service. To see the anticipated delivery service for your location, please see here. All international packages may be subject to duties and taxes which are the responsibility of the customer. The limits for duty-free packages are established by your local customs authorities.

Please allow up to one business day in addition to the above shipping time frames to accommodate for order processing.




Returns


All sales on The White Files are final and no returns are made unless the product is deemed faulty. If your item arrives faulty or damaged, please email us at hello@thewhitefiles.com and we will review the matter right away. Please note that all returns must be sent returned to From St Xavier's location within 14 days of the time that the defect is identified. If they do not receive the defective item back within the time period, we will not be able to process your refund.